Refund policy

30-Day Return Policy

You may request a return within 30 days of receiving your item.

Eligibility

• The item must be returned in the same condition you received it, with all accessories, dust bags, and packaging included.
• Proof of purchase (order confirmation) is required.

How to Start a Return

1. Email info@tokyoheritageluxe.com within 30 days of delivery to request a return.
2. Once approved, we will send you detailed return shipping instructions.
3. Items sent back without prior authorization cannot be accepted.

Return shipping costs are the customer’s responsibility, unless the item arrived damaged or was not as described.

Damaged, Defective, or Not as Described

Please inspect your order upon arrival. If your item is damaged, defective, or not as described, contact us immediately and we will resolve the issue. If an item is determined to be non-authentic by a recognized third-party authentication service, we will issue a full refund including return shipping costs — see our Authenticity Guarantee.

Non-Returnable Items

• Gift cards
• Items marked as final sale

Exchanges

Because our items are one-of-a-kind pre-owned pieces, we cannot offer direct exchanges. If you would like a different item, please request a return and place a new order.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to the original payment method. Your bank or credit card provider may take additional time to process the refund. Import duties and taxes collected by your country are non-refundable.